FAQ

faq

Logistics:

 

1.Q:How long is the delivery time for my order?

A:It depends. Mostly is within one week once order confirmed. Some tailor-made products like brassnolide or our Formulation products in small packing delivery time generally is within one month.

 

2.Q:How can I track my order?

A:We will update the shipping status in the whole process of the shipment. Firstly, the production schedule; secondly, finished product packing photo; thirdly, palletilizing and loading photo, ETD and ETA will be informed through E-mail at first time.

 

 

Quality Control:

1.Q:How to guarantee the product quality?

A:The specifications and MSDS will be sent through E-mail for each order dispatch.SGS or PONY testing can be done according to customers’ request.

 

2.Q:What will you do if I meet product quality issue after receipt of goods?

A:We will check with Q.C. Department at first time, if product not qualified, we can accept product return if order is in small quantity. If large quantity, we will do some discounts according to negotiation with our customers.